Terms & Conditions

We offer shipping to all locations within the United Kingdom. Shipping rates are calculated at checkout based on the customer's location and the weight of their order.
We aim to ship all orders within 1-3 business days of receiving the order. Please note that during busy periods, such as holidays or sales, shipping times may be longer. 

Once an order has been shipped, we will provide the customer with a tracking number so that they can track their package 

We also offer international shipping to select countries. Shipping rates are calculated at checkout based on the customer's location and the weight of their order. Please note that the customer is responsible for any customs duties or taxes that may apply. 

International shipping times may vary depending on the destination country, but we aim to ship all orders within 1-3 business days of receiving the order. 

We want our customers to be completely satisfied with their purchase. If for any reason a customer is not happy with their purchase, we offer a 14-day return policy.
To initiate a return, the customer must contact us within 14 days of receiving their order. We will provide instructions on how to return the product. 

The product must be returned in its original packaging and in resalable condition. Once we receive the returned product, we will issue a refund to the customer for the cost of the product.
Please note that we do not refund shipping costs, and the customer is responsible for the cost of return shipping. 

In the unlikely event that a product is received damaged or defective, the customer should contact us immediately. We will work with the customer to replace the product or issue a refund, depending on their preference.
We may request that the customer provide photos of the damaged product to help us better understand the issue and prevent similar issues in the future. 

It's important to note that shipping and returns policies may vary depending on the individual business and their specific products. It's recommended to consult with a legal professional to ensure that your policies are in compliance with local laws and regulations.